The satisfaction of our clients is our lasting goal and motive in successfully clearing the ever more highly set bar on every occasion. The indispensable precondition for the long term sustainable growth and development of microlab and the realization of our goals is the constant enhancement of the quality of our processes, products and service as well as information security in general.

We have opted for compliance with the requirements of international standards and certification as tools that will help us reach the set objectives and at the same time be a confirmation of our serious commitment to our users, employees and broader social community.

We have established and certified a quality management system according to the requirements of the international standard ISO 9001 in 2015, and preparations for the certification of the information security management system according to standard ISO 27001 are underway.

More on our strategic guidelines

ISO 9001

SGS Certifikacijska markica


  • Focusing on the client
  • Leadership
  • Employee inclusion
  • Process-based approach
  • Improvement
  • Fact based decision making
  • Relationship management

ISO 9001 is the most widely applied international standard which sets prerequisites for the quality management system and is suitable for all organizations regardless of the type of activity or size of the organization. It is based on principles of management which are a reflection of good business practices and their application results in the all-round improvement of the organization’s effectiveness.

A well developed and maintained quality management system contributes positively to the realization of business objectives, process effectiveness, quality of products and services and overall results and capabilities of the organization to fulfill the requirements and expectations of its buyers.

Today, organizations all over the world use the certification quality management system according to the requirements of the ISO 9001 standard as a generally accepted way of assuring existing and potential partners that the product or service will satisfy their requests in terms of quality.

ISO 27001

ISO 27001 is an international standard which sets conditions for the information security management system and is suitable for all organization, regardless of the type of activity they engage in or size of the organization. The basic approach is directing the focus of the organization, through an information security management system, not only on the technology but on deficiencies in business processes and risks associated with business operations. Information security risk management implies the systematic recognition and assessments of risks and continual implementation of measures for eliminating and decreasing risks.

By implementing the information security management system the organization takes on the obligation of providing protection of business information in all aspects of business operations by treating its own and the information of its business partners as confidential, accessible and by safeguarding their integrity. The standard prescribes in detail the obligations of the organization in the field of physical security, security procedures for employees and protection of the information and data systems.

An appropriately developed and maintained information security management system contributes to the heightening of security levels, continual alignment with legal requirements, providing continuity of the organization’s business operations, lowering of costs resulting from incidents linked to information security and boosting the confidence of the clients.

The certification of the information security management system according to the requirements of ISO 27001 confirms to clients and organization partners that all data exchanged with the organization are secure and protected at all times.